How not to handle forgotten password recovery flow during a massive promotion. A big fat reminder that people who are free agents on the web will go elsewhere if they hate your interface…
And I had somehow missed the earlier post he links to — excellent point. And don’t miss:
I’m your host, Eve Maler. I craft new ways to let people share their information conveniently and selectively on their own terms. Here you’ll find commentary on digital identity, data portability, meaningful privacy, online trust, and assorted other topics.
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