Relationships are complicated

In my talk at the Burton Catalyst conference earlier this week on The Care and Feeding of Online Relationships, I presented a brief argument for specific requirements on relationship management solutions.

My appreciation of these requirements has deepened through conversations with Bob Blakley (who kindly invited me to speak in his track — Bob, you should blog more!), people involved in Project VRM and Internet2, customers, Sun colleagues, and others.

I’ve noticed that when I present on “everyday identity”, usability folk come out of the woodwork, excited that someone is talking about Don Norman’s work, human-centered design, HCI, and the like. Luckily I have a real expert like Jen McGinn to keep me honest… I think we’d all benefit from listening to usability experts more closely.

(The title of this post is taken from the lovely Flickr photo that I borrowed for the first slide. Thanks, hojusaram!)

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5 Comments to “Relationships are complicated”

  1. hojusaram 30 June 2008 at 4:11 am #

    Hi there!

    Just a note of thanks for using/attributing my photo. I love seeing photos I’ve taken used in different places – don’t think I’ve had one in a presentation before! (Yay for Creative Commons!)

    I was looking through your slides and have to say I really like the ideas about meaningful consent and of users setting policy for use of their information. (Seems a long way from today’s internet….I note that an email address is required for me to post a comment here! Ah well…I’ll use one of those avoidance strategies you referred to!)

    Anyway – I hope your presentation went well.

  2. Eve 30 June 2008 at 9:01 am #

    Thanks so much for writing, and I’m glad you liked the context! I got several very positive remarks on the image, and was glad to point the praise your way.

    Yay for CC indeed! In fact, I’ve been using Flickr’s CC-enabled search a lot lately for exactly this kind of usage, and a friend of mine has begun including links right in his slides for such “found photos”. I’m going to start doing the same.

  3. [...] is related to this company, user has X friends, user is certified by this identity provider, etc). Eve Maler gave a very interesting talk on how relationships can be nurtured and made available in the online [...]

  4. [...] Bobs new talk on The Relationship Layer at Catalyst last week, followed by Eve’s talk on The Care and Feeding of Online Relationships, plus the upcoming VRM (Vendor Relationship Management) Workshop at the Harvard Berkman Project on [...]

  5. [...] is related to this company, user has X friends, user is certified by this identity provider, etc). Eve Maler gave a very interesting talk on how relationships can be nurtured and made available in the online [...]